Would you like to be a Mystery Shopper for ASLANe's Mission Thrift Store? We value your feedback and will thank you with a 20% discount off your next checkout :) Please read the survey, visit our Thrift Store, and then follow the directions below. We look forward to hearing your honest opinions as we continue to grow and improve in order to serve you better! THANK YOU!
ASLANe’s Mission Mystery Shopper
Copy and paste the following questions, along with your answers, into an email and send to aslanesmission@gmail.com with “Mystery Shopper” in the subject line. Once we receive and review your completed questionnaire, you will receive an email containing a special one-time use code for 20% off your checkout during your next visit to ASLANe’s Mission Thrift Store. You must give the code to the cashier at checkout in order to receive your discount. We appreciate your participation and support!
Date of last visit:
Approximate time of visit:
Was the store entrance clean and well maintained?
Did any signage throughout the store appear to be worn or damaged?
Was the store clean, neat, and well maintained?
Were aisles free of clutter and obstructions?
Were you acknowledged by team member within 30 seconds of entering the store?
Please detail your experience with our staff. Did all team members you came in contact with have an upbeat and friendly tone?
Were any team members rude or discourteous? If YES, please state his/her name or description and describe the rude/discourteous behavior.
Did any team member provide above-and-beyond service? If YES, please state his/her name or description and describe the above-and-beyond behavior.
Did the cashier greet/acknowledge you the moment you reached the counter?
Did the cashier ask if you found everything?
Did the cashier mention the loyalty program during your transaction?
Were there items that you were seeking but were unable to find? If YES, please list unavailable item(s).
Did you, or have you in the past, donated items to our Thrift Store? If YES, please describe the process and your satisfaction or dissatisfaction with the process.
Please detail any suggestions that you have as to how we can better the customer and/or donor experience in the future.
Please provide your name and email address so that we can email the discount code to you.
Approximate time of visit:
Was the store entrance clean and well maintained?
Did any signage throughout the store appear to be worn or damaged?
Was the store clean, neat, and well maintained?
Were aisles free of clutter and obstructions?
Were you acknowledged by team member within 30 seconds of entering the store?
Please detail your experience with our staff. Did all team members you came in contact with have an upbeat and friendly tone?
Were any team members rude or discourteous? If YES, please state his/her name or description and describe the rude/discourteous behavior.
Did any team member provide above-and-beyond service? If YES, please state his/her name or description and describe the above-and-beyond behavior.
Did the cashier greet/acknowledge you the moment you reached the counter?
Did the cashier ask if you found everything?
Did the cashier mention the loyalty program during your transaction?
Were there items that you were seeking but were unable to find? If YES, please list unavailable item(s).
Did you, or have you in the past, donated items to our Thrift Store? If YES, please describe the process and your satisfaction or dissatisfaction with the process.
Please detail any suggestions that you have as to how we can better the customer and/or donor experience in the future.
Please provide your name and email address so that we can email the discount code to you.
Thank you for serving as an ASLANe’s Mission Thrift Store Mystery Shopper!
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